At Olive Shisha, we are committed to delivering premium products and an exceptional shopping experience. While we do not accept general returns, we do offer returns or replacements under specific circumstances outlined below:

Returns

• We do not accept general returns. However, if your product arrives damaged or with missing parts, we can arrange for a replacement after proper verification.
• To initiate a return for a damaged or incomplete item, please email us at info@oliveshisha.com within 5-7 days of receiving your order. Include your order number, details of the item(s) in question, and a full unboxing video (from start to finish) clearly showing the damage or issue.
• Please ensure that all products are clearly visible in the video, and any issues are properly highlighted.

Refunds

• if refund approve it will be credited into original payment method with in 5-7 business days
  Replacement / exchange order will be delivered with in 5-7 business days

Exchanges

• We offer exchanges under certain conditions. The product must be unused, and a valid reason for exchange must be provided.
• To request an exchange, contact us at info@oliveshisha.com within 5-7 days of receiving your order. Share your order number, the item(s) you wish to exchange, and the reason for the request.
• We'll guide you through the exchange process accordingly.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.

Damaged or Defective Items

• If you receive a damaged or defective product, please follow the return process mentioned above.

Cancellations

• If you need to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they are shipped.

Contact Us

For any questions, concerns, or assistance with returns and exchanges, feel free to reach out to us at:

info@oliveshisha.com